Return & Exchange Policy

                    

Eligibility & Timelines

  • Return or Exchange request must be made within:
  • 7 days of delivery for exchanges or returns.
  • 48 hours of delivery for damaged, missing, or defective items.
  • Products must be unused, unworn, unwashed, and in original packaging with tags and seals intact.
  • Requests made after the timeline will not be accepted.

How to Initiate a Return / Exchange

  • Contact our Support Team with:
  • Order details
  • Product photographs
  • Unboxing video (mandatory for damaged/defective claims)
  • Once verified, a pickup will be arranged through our courier partner.
  • Ensure products are packed securely in original packaging.

Quality Check (QC)

  • All returned products undergo a strict Quality Check upon arrival.
  • Only items passing QC are eligible for exchange, refund, or store credit.
  • If QC fails, the product will be returned to the customer.

Exchanges

  • Exchange will be processed once QC is cleared.
  • If the requested size/product is available, it will be shipped to you.
  • If unavailable or out of stock, store credit will be issued instead.
  • Each order is eligible for only one return/exchange.

Refunds

  • Refunds are issued only for wrong, damaged, or defective products (post QC verification).
  • A ₹120 processing fee will be deducted from the refund amount.
  • Refunds are not issued for size, preference, or change of mind store credit will be given in such cases.
  • Refunds will be credited to the original mode of payment within 7–14 working days after QC.
  • For COD orders, refunds will be processed via a secure payment link shared on your registered email/contact number.

Store Credit

  • Issued once the return is approved and picked up.
  • Shared via email within 24 hours of pickup confirmation.
  • Valid for 365 days from the date of issue.
  • Shipping charges are non-refundable.

Damaged / Missing / Defective Products

  • Must be reported within 48 hours of delivery with photos and an unboxing video.
  • Verified cases will receive replacement, refund, or store credit.
  • Minor colour variations or misprints are not considered defects these reflect the authentic handcrafted nature of our products.

Shipping & Self-Ship

  • If your pincode is not serviceable for reverse pickup, you may self-ship the product.
  • Once received and approved through QC, ₹150 store credit will be issued as shipping compensation.

Order Cancellations

  • Orders can be cancelled before dispatch only.
  • Once shipped, cancellations are not possible.
  • If cancelled post-shipping, ₹120 will be deducted towards shipping costs.

Important Notes

  • Artha reserves the final decision on all return and exchange matters.

Courier & Delivery Disclaimer

Kindly be aware that we have partnered with a third-party courier service. While we are committed to assisting you, there may be instances beyond our control. The contact information of the delivery executive is provided only to the recipient, which may limit our ability to address certain delivery-related issues.
We sincerely appreciate your understanding in such situations.