FAQ's
- Where can I view my order details?
Log in to your account at www.berryscigaredes.com and open the “My Orders” section to view your purchases.
You’ll also receive an order confirmation via WhatsApp and email once your order is placed.
- Can I update my delivery address after placing an order?
Yes, you can modify your address until the order is shipped.
Once it leaves our warehouse, changes can’t be made.
For assistance, contact our support team promptly.
- Why does the color look slightly different from the images?
Our products are photographed under natural and studio lighting to best capture their true tones.
However, due to lighting, screen settings, and the handcrafted, small-batch nature of our pieces, minor color variations may occur adding to their individuality.
- How will I get my tracking details?
Once shipped, you’ll receive an email and SMS with tracking information.
If not found, kindly check your Spam or Promotions folder.
- Do you offer reverse pickups for returns?
Yes, reverse pickup is available for eligible pin codes.
In such cases where the service isn’t available, you may be requested to ship the product back to us at your own cost and risk.
Our team will guide you through the process smoothly.
- Why are there shipping charges on my order?
As an emerging label, we create in limited quantities with artisanal care not mass production.
A small shipping fee helps us sustain fair pricing, responsible packaging, and our creative craftsmanship.
Your support directly fuels a homegrown journey built with purpose.
- What should I do if I receive a damaged or wrong product?
Contact our support team within 48 hours of delivery with clear images of the issue.
We’ll ensure a swift replacement or resolution.
- How long does delivery take?
Orders are usually dispatched within 2 - 5 business days and reach you within 15 business days, depending on your location.
We’ll keep you updated every step of the way.
- Do you ship internationally?
Currently, we deliver across India only.
But we’re working to take Berrys&Cigaredes worldwide soon.
- How can I ensure I order the right size?
Please refer carefully to the Size Guide on each product page before placing your order to avoid sizing issues.